Coronavirus Pandemic World Situation Information about hotels presented on Zenhotels.com Hotel Star Rating What do I need to book a room? How do I make a booking for a group of people? How do I submit special requests when I book a room?
What to do if I arrive at the hotel late in the evening? Does the hotel provide additional beds in the room? What papers do I need to check-in? How do I know if the hotel is pet-friendly? When are the check-in and check-out times? Is early or late check-in possible?
How do I know whether or not my booking has been cancelled? Does the hotel charge a cancellation fee? Where can I check the cancellation terms for my booking? How can I amend my reservation? How can I cancel my reservation? Can I cancel or modify a non-refundable booking?
How can I pay for my reservation? What payment options are available? Why do I need to provide my credit card details to guarantee my reservation? Why do I need to provide credit card details when I make a booking? Is it safe to provide my credit card details to Zenhotels.com? If I would like to pay for my reservation at the hotel, do I still have to provide my credit card details to book a room?
Does the room price include any meals? Is the room price final or do you charge a booking commission? Do I have to pay extra for the children staying in the room? Are the room prices shown per guest or per room? In which currency do I pay for the booking? What exchange rate is used for payments? Why is there a strikethrough price next to the actual price of the room?
What documents do I need to report my business expenses to my employer? I need a reservation payment confirmation. How do I get it?
Why do I not see how many points I will receive for a booking? Why can I not pay for bookings with loyalty program points? What will happen to my points at this time? What if I have already made a booking and paid for it using loyalty points? When will I be able to save up points and pay for bookings with them?